Posts Tagged ‘Support’
diciembre 19, 2011 1 comentario
Oracle, para todos sus productos (hardware, sistemas operativos, tecnología y aplicaciones), tiene publicado el “ciclo de vida” del soporte de cada versión:
- Expect Lifetime Support: Software Brochures
- Expect Lifetime Support: Hardware and Operating Systems Brochure
Exiten 3 tipos de soporte:
- Premier Support – Delivers full system support for your Oracle hardware, operating systems and applications software with an upfront, minimum five-year support commitment that helps you plan and budget.
- Extended Support – Offers an additional three years of support for select Oracle software and operating systems for an additional fee so you can effectively manage your upgrade strategy.
- Sustaining Support – Provides investment protection by further extending support for Oracle software, operating systems and select hardware products. Features include access to online support tools, knowledgebases, pre-existing fixes, and assistance from Oracle’s technical support experts.